Communicating safety instructions with a combination of pictures and
simple English text helps overcome literacy problems. And, it increases
message retention for everyone. Everyone benefits from this form of communication.
Example 1: We discovered that our personalised safety signs made for New
World Supermarket Wellington City, while they contributed to a small reduction
in accidents, were highly valued as flash cards for training new staff
(many of whom speak English as a second language).
Example 2: Wellington City Zoo results confirmed parents are the worst
offenders at ignoring safety signs. The new Action Direction signs are
directed at the children so they can hold their parents accountable for
their actions. (The installation of the signs is in progress.)
Example 3: We created Fire Action signs for a new 142 room inner-city
hotel. The Bolton Hotel has a fire alarm system that uses three different
tones to instruct and inform guests, some of whom are tourists, what to
do in different fire situations.
Example 4: Hell Pizza franchisees happily display their customised “Satan’s
Safety Signage” within their stores. We transformed our mascot Oi
into a Hell Devil for this project.
Example 5: The Wellington Free Ambulance poster, entitled “I need
help”, educates four to nine year old Wellington primary school
children on six key actions involved in calling an ambulance. Wellington
Free Ambulance received glowing feedback from schools.
Example 6: All signs are continually updated through user testing and
improvements. The latest improvement came from user testing at the Massey
University English Language Centre. Here, the students told us that our
phone image looked old-fashioned and that we should update it to a more
mobile looking phone.
Example 7: Currently a trial with Housing New Zealand Corporation is underway
(signs have been installed in three apartment buildings and one immigrant
family home in Wellington).